I cannot stress enough how significant charging is to maintain the phone going whenever the battery drains out. Your new Samsung Galaxy S8 is a strong smartphone but without power, it’s nothing. We’ve started receiving messages from our subscribers who purchased this brand new apparatus but are already plagued with a not charging issue.
It is actually quite alarming if the telephone won’t charge because it’s a sign of a serious hardware problem that includes the battery. But, we just cannot make hasty generalization because we’ve seen cases wherein a telephone refused to charge after undergoing app- and – firmware-related issues.
In this informative article, I will walk you through in troubleshooting your new Galaxy S8 that won’t charge. As we all know, there are two approaches to charge the phone; wired and wireless charging. I’ll, however, direct you on the way to purge the wired charging issue since not every owner has a wireless charger, aside from if the wireless charging fails, there is nothing you can do about it except send the telephone to be checked by a tech. So, read on to learn how to troubleshoot your phone.
However, before anything else, if you are currently experiencing distinct issues with your cellphone, then it is wise to see our Samsung Galaxy S8 Tracking page for we have already begun providing support for our subscribers who own this device. We understand that your phone is still brand new and it must work perfectly without a hitch but not Samsung can guarantee there will not be any issues. What we do here is provide help to our readers the best we could so if we haven’t published articles about your issue, feel free to contact us by filling our Android problems questionnaire.
Troubleshooting Samsung Galaxy S8 that is not charging
As the owner, you should take a while to troubleshoot your phone to know whether the problem is just a minor glitch in the hardware or system or if it really needs to be replaced. Don’t worry, we do not suggest things that can potentially mess up your phone even more and contemplating the fact that you might have just gotten the apparatus, time is of the essence because generally stores only provide a 7-day replacement period for faulty phones. So, here’s what you need to do…
Step 1: Make sure you are using the original charger and USB cable
Your Galaxy S8’s charger comes with an adaptive rapid charging capacity and is designed especially for the model. It is very important that you charge your phone with its initial charger and data cable. At least, it immediately rules out the chance that the problem is a result of a charger difficulty, even though we also must check the charger for a number of difficulties. Do not worry, however, you only need to do physical check.
Try to appear in the port of this charger to determine if there is some kind of debris, lint or even corrosion that hinders appropriate contact of the connectors. When there’s not one, then check the cable. You need to physically check both endings for things that also block the connectors. If you can not locate any and when the phone still has enough battery left, then try to link your phone to a pc to discover if the computer detects it because if so, the cable is fine and if the phone is charging, then it’s a charger issue. In this case, the one thing which needs to be substituted is the charger and not the telephone.
If the phone is not detected from the phone rather than charging when attached to it, then proceed to another step.
Measure 2: Rule out the possibility that the Issue Is Brought on by a glitch or system crash
This measure is quite important particularly if the telephone already has a black screen and won’t respond if the power key is struck. When the system crashes, the phone becomes unresponsive and regardless of what you do, it won’t respond not even to the charger. But, there’s one way you can do this will bring the phone back to life:
Press and hold the Volume Down and Power switches together for 7 minutes. Assuming the firmware crashed and there is sufficient battery to power everything up, your device should reboot normally and if it does, it may also charge. If, however, the telephone is still not charging and will not power up, the battery might have been drained. In which case, try to plug the phone and do press and hold down the Volume and power keys again for 7 minutes to find out if the phone boots up.
After doing so and the phone is still powered off and won’t charge, then you can do nothing about it anymore. You have to bring it back into the shop and have it replaced. In the event the phone is still powered on, then continue tracking.
Measure 3: Twist in safe mode and try charging
You only have to perform this step if the phone is still powered on and can reboot into safe mode. This step does is rule out the chance that the cause of the issue is one or a number of those third-party apps you set up. When in secure mode, all installed apps will be temporarily disabled, so if the not charging issue is due to them, the device should charge correctly while in safe mode.
This is how you start your phone up in diagnostic state:
Switch off the device.
Press and hold the Power key beyond the model name screen.
When”SAMSUNG” appears on the screen, launch the Power key.
Immediately after releasing the Power key, press and hold the Volume down key.
Proceed to hold the Volume down key until the device finishes restarting.
Safe mode will display in the bottom left corner of this display.
Release down the Volume key when you visit Safe Mode.
Assuming that the Galaxy S8 charges while in this manner, then it is verified that the problem results from one or a number of those third-party apps.
It’s just a few days since you started using the telephone, you may not have accumulated that much information, so I suggest you backup your important files and information and reset your phone.
In the Home screen, swipe up on an empty spot to start the Apps tray.
Harness Settings > Cloud and accounts.
Harness Backup and restore.
If wanted, tap Back up my data to move the slider to ON or OFF.
Tap the rear button to the Settings menu and tap General Management > Reset > Factory data reset.
When you have screen lock turned on, enter your credentials.
Tap Delete all.
If, however, the phone isn’t charging in this manner, then move on to another step.
Step 3: Power down your device and charge
Let’s assume the phone still has sufficient battery to power up its components but will not charge, the next thing you have to do is turn it off and see if it charges that manner because if so, you truly have to reset it to fix the problem.
However, if the charging icon doesn’t show on the screen along with the LED indicator isn’t lighting up, then it is not charging even if it’s turned off. At this point, it has confirmed that the phone is afflicted by a hardware problem and also to get a brand-new phone, there’s no use in continuing your troubleshooting because it shouldn’t be doing so in the first location.
Send or deliver the phone back to the store and request a replacement. If you are still within the grace period, you may get a brand-new unit as replacement.
Measure 4: Reset your phone before returning if possible
This is supposed to be done in the event the phone still has enough power to perform the reset. It is a necessary procedure to protect your privacy. So, backup your document and data, disable anti-theft feature and go with the reset.
This is how you disable anti…
- In the Home screen, swipe an empty spot to open the Apps tray.
- Harness Settings.
- Tap Cloud and accounts.
- Harness Accounts.
- Tap Google.
- Tap in your Google ID email address when multiple accounts are setup. In case you have several accounts setup, you will have to repeat these steps for every account.
- Tap 3 dot icon.
- Tap Remove account.
- Harness REMOVE ACCOUNT.
- And this is how you reset your telephone…
Turn off the device.
Press and hold the Volume Up key and the Home key, then press and hold the Power key.
- As soon as the Android logo exhibits, release all keys (‘Installing system update’ will reveal for approximately 30 — 60 seconds before showing the Android program retrieval menu options).
- Press down the Volume key several times to highlight”wipe data / factory reset.
Press Power button to pick.
- Press Power button to select and begin the master reset.
- Once the master reset is complete,”reboot system currently” is emphasized.
Good luck with your new apparatus.