I can’t stress enough how significant charging is to maintain the phone going whenever the battery drains out. Your new Samsung Galaxy S8 is a strong smartphone but with no electricity, it is nothing. We have started getting messages from our subscribers who bought this brand new device but are already plagued with a not charging difficulty.
It’s really quite alarming if the phone won’t control since it’s a indication of a serious hardware problem that comprises the battery. However, we can’t just make hasty generalization because we have seen instances wherein a phone refused to control after experiencing app- and firmware-related troubles.
In this post, I’ll help you through in troubleshooting your brand new Galaxy S8 that won’t charge. As most of us know, there are two ways to charge the telephone; wireless and wired charging. I will, however, guide you on how to troubleshoot the wired charging issue since not every owner has a wireless charger, aside from if the wireless charging fails, there’s nothing much you can do about it except send the phone to be assessed by a technician. So, keep reading to learn how to troubleshoot your phone.
However, before anything else, if you are experiencing distinct issues with your cellphone, then I suggest you see our Samsung Galaxy S8 troubleshooting page for we have already started providing support to our subscribers who have this device. We realize your phone is still brand new and it must work flawlessly without a hitch but maybe not even Samsung can guarantee there won’t be any problems. What we do here is provide help to our readers the best we can so if we haven’t published posts about your issue, feel free to contact us by filling up our Android problems questionnaire.
Troubleshooting Samsung Galaxy S8 that is not charging
As the owner, you should take a while to troubleshoot your telephone to know if the issue is just a minor glitch in the hardware or system or if it really needs to be replaced. Do not worry, we don’t suggest things that may mess up your phone even more and contemplating the fact that you may have only gotten the apparatus, time is of the essence because generally stores only provide a 7-day replacement interval for defective phones. So, here is what you have to do…
Step 1: Be sure you are using the first charger and USB cable
Your Galaxy S8’s charger comes with an adaptive rapid charging capacity and is designed especially for the model. It is imperative that you charge your phone using its initial charger and data cable. At leastit rules out the chance that the problem is a result of a charger difficulty, although we also must inspect the charger for a number of issues. Don’t worry, however, you only need to perform physical check.
Try to appear into the vent of this charger to determine if there is some kind of debris, lint or rust that hinders appropriate contact of these connectors. You need to physically check both endings for things that also block the straps. If you can’t locate any and if the telephone still has sufficient battery left, then try to link your phone to a pc to find out whether the computer detects it because if so, the cable is fine and if the phone is charging, then it’s a charger issue. In this case, the only thing which must be substituted is the charger and not the telephone.
If the telephone is not detected by the telephone rather than charging when connected to it, then proceed to another step.
Step 2: Rule out the possibility that the problem is Brought on by a glitch or system crash
This measure is quite important especially if the telephone already has a black screen and won’t respond when the power key is hit. When the system crashes, the telephone becomes unresponsive and regardless of what you are doing, it won’t respond not even to the charger. But, there’s 1 way you can do that can bring the phone back into life:
Press and hold the Volume Down and Power switches together for 7 seconds. Assuming the firmware crashed and there’s sufficient battery to power everything up, your device should reboot normally and if it does, it may also bill. If, however, the telephone is still not charging and will not power up, the battery may have been emptied. In which case, try to plug the phone and do then press and hold the Volume Down and electricity keys again for 7 minutes to see if the phone boots up.
After doing so and the phone is still powered off and won’t charge, you then can do nothing about it . You need to bring it back into the shop and get it replaced. In case you have multiple accounts setup, you’ll need to repeat these steps for each account.
Switch off the device.
Press and hold the Volume Up key and the Home key, then press and hold the Power key.
- As soon as the Android logo displays, release all keys (‘Installing system update’ will reveal for about 30 — 60 minutes prior to showing the Android system retrieval menu choices ).
- Press the Volume down key several times to highlight”wipe info / factory reset.
Press Power button to select.
- Press the Volume down key until’Yes — delete all user data’ is highlighted.
Press Power button to select and begin the master reset.
- Once the master reset is complete,”reboot system currently” is emphasized.
Press the Power key to restart the device.
Fantastic luck with your new apparatus.