I can’t stress enough how important charging is to maintain the phone going when the battery drains out. Your new Samsung Galaxy S8 is a strong smartphone but without power, it is nothing. We have started receiving messages from our subscribers who bought this brand new device but are already plagued with a not charging difficulty.
It’s really quite alarming if the telephone refuses to control since it’s a indication of a significant hardware problem that includes the battery. But, we just cannot make hasty generalization because we’ve seen instances wherein a phone refused to charge after undergoing app- and firmware-related issues. We need to troubleshoot to, at least, have an idea what the problem with the phone actually is.
In this post, I will help you through in troubleshooting your brand new Galaxy S8 that will not charge. As most of us know, there are two ways to control the phone; wired and wireless charging. So, keep reading to learn how to troubleshoot your phone.
But before anything else, even if you are experiencing different issues with your cellphone, then it is wise to visit our Samsung Galaxy S8 troubleshooting page for we’ve already begun providing support for our readers who own this gadget. We realize your phone is still brand new and it must work perfectly without a hitch but not Samsung can guarantee there will not be any problems. What we do here is provide help to our subscribers the very best we could so if we have not published posts about your issue, don’t hesitate to contact us by filling up our Android issues questionnaire.
Troubleshooting Samsung Galaxy S8 that is not charging
As the owner, you should take a while to troubleshoot your telephone to know whether the problem is just a minor glitch in the system or hardware or if it really has to be replaced. Don’t worry, we don’t suggest things that can potentially mess up your phone even more and contemplating the fact that you may have only gotten the apparatus, time is of the essence because generally stores only give a 7-day replacement period for defective phones. So, here’s what you need to do…
Step 1: Be sure you are using the original charger and USB cable
Your Galaxy S8’s charger has an adaptive rapid charging capacity and is designed especially for the model. It’s very important that you charge your phone using its original charger and data cable. At least, it immediately rules out the possibility that the problem is due to a charger difficulty, although we also must inspect the charger for some difficulties. Do not worry, however, you only need to perform physical check.
Try to look into the vent of this charger to determine if there is some kind of debris, lint or rust that hinders appropriate contact of these connectors. When there’s none, then check the cable. You have to physically check both ends for items that also block the straps. If you can’t locate any and when the telephone still has enough battery left, then try to connect your telephone to a computer to discover if the computer finds it because if so, the cable is fine and if the phone is charging, then it’s a charger issue. In cases like this, the only thing that needs to be replaced is your charger and not the telephone.
If the telephone isn’t detected by the telephone and not charging when attached to it, then move on to another step.
Step 2: Rule out the possibility that the Issue Is Brought on by a glitch or system crash
This step is very important especially if the phone already has a black screen and will not respond when the power key is struck. When the system crashes, the telephone gets unresponsive and regardless of what you do, it will not react not to the charger. But, there is one method you can do that will bring the phone back to life:
Press and hold down the Volume and Power buttons together for 7 minutes. Assuming the firmware crashed and there is sufficient battery to power up everything, your device should reboot normally and when it does, it might also charge. If, however, the phone is still not charging and will not power up, the battery may have already been drained. In which case, try to plug the phone in and do then press and hold the Volume Down and power keys again for 7 seconds to find out if the phone boots up.
After doing this and the telephone remains powered off and won’t charge, then you can do nothing about it anymore. You have to bring it back into the store and have it replaced. In the event the telephone is still powered on, then continue tracking.
Step 3: Boot in safe mode and try charging
You only have to do this step if the phone is still powered on and can reboot in safe mode. What this step does is rule out the chance that the cause of the problem is just one or a number of those third-party programs you installed. When in secure mode, all of installed apps will be temporarily disabled, so if the not charging issue is caused by them, the device should charge properly while in safe mode.
Turn the device off.
Press and hold the Power key past the model name display.
When”SAMSUNG” appears on the screen, launch the Power key.
Immediately after releasing the Power key, press and hold the Volume down key.
Continue to hold down the Volume key until the device finishes restarting.
Publish down the Volume key when you see Safe Mode.
Assuming the Galaxy S8 charges while in this manner, then it is confirmed that the problem results from one or a number of the third-party programs.
It is only a couple of days since you began using the telephone, you might not have gathered that much information, so I suggest you backup your important files and data and reset your phone.
In the Home screen, swipe an empty place to start the Apps tray.
Tap Settings > accounts and Cloud.
Harness Backup and restore.
Harness the rear button to the Settings menu and then tap General Management > Reset > Factory info reset.
Tap Reset device.
When you have display lock turned on, then enter your credentials.
Tap Delete all.
If, however, the phone is not charging in this manner, then proceed to the next step.
Measure 3: Power down your apparatus and charge
Let’s presume the telephone still has sufficient battery to power its components but won’t charge, the next thing you have to do is turn it off and see if it charges that way because if so, you really have to reset it to repair the issue.
However, when the charging icon doesn’t show on the display and the LED indicator is not lighting up, then it is not charging even if it’s turned off. Now, it’s verified that the phone is afflicted by a hardware problem and also for a brand-new phone, there’s no use in continuing your Tracking since it should not be doing this in the first location.
Send or deliver the phone back to the store and request a replacement. If you are still within the grace period, you might get a brand new device as replacement.
Step 4: Reset your phone before returning it if possible
This should be done if the phone still has enough power to do the reset. It’s an essential procedure to secure your privacy. So, backup your document and data, disable anti-theft attribute and proceed together with the reset.
This is the way you disable anti…
- From the Home screen, swipe an empty spot to start the Apps tray.
- Tap Settings.
- Harness accounts and Cloud.
- Harness Accounts.
- Harness Google.
- Tap on your Google ID email address when multiple accounts are setup. If you have several accounts setup, you will need to repeat these steps for every account.
- Tap 3 dot icon.
- Tap Remove account.
- Harness REMOVE ACCOUNT.
- And this is how you reset your telephone…
Turn off the device.
Press and hold the Volume Up key and the Home key, then press and hold the Power key.
- As soon as the Android logo displays, release all keys (‘Installing system upgrade’ will reveal for about 30 — 60 minutes prior to showing the Android program recovery menu choices ).
- Press the Volume down key several times to emphasize”wipe info / factory reset.
Press Power button to pick.
- Press Power button to pick and start the master reset.
- When the master reset is complete,”Reboot system now” is highlighted.
Fantastic luck with your new device.