I can’t stress enough how significant charging is to maintain the telephone going whenever the battery drains out. Your new Samsung Galaxy S8 is a powerful smartphone but without electricity, it is nothing. We have started receiving messages from our readers who purchased this new apparatus but are already plagued with a not charging difficulty.
It’s actually quite alarming if the telephone refuses to charge since it’s a sign of a significant hardware problem that includes the battery. But, we can’t just make hasty generalization because we have seen cases wherein a phone refused to control after undergoing program – and firmware-related issues.
In this post, I will walk you through in troubleshooting your brand new Galaxy S8 that will not charge. As most of us know, there are two ways to control the telephone; wired and wireless charging. I will, however, guide you on the way to purge the wired charging issue since not every owner has a wireless charger, besides if the wireless charging fails, there’s nothing you can do about it except send the phone to be assessed by a technician. So, read on to learn how to troubleshoot your cell phone.
But before anything else, even if you are currently experiencing different problems with your cellphone, then I suggest you see our Samsung Galaxy S8 Tracking page for we have already begun providing support to our subscribers who own this device. We understand your phone is still new and it must work flawlessly without a hitch but maybe not even Samsung can guarantee there will not be any issues. What we do here is provide help to our readers the very best we can so if we haven’t published posts about your concern, feel free to contact us by filling up our Android problems questionnaire.
Troubleshooting Samsung Galaxy S8 that is not charging
As the owner, you should take some time to troubleshoot your telephone to understand if the problem is merely a minor glitch in the hardware or system or if it actually needs to be replaced. Don’t worry, we don’t suggest things that may potentially mess up your phone even more and contemplating the fact that you may have just gotten the device, time is of the essence because usually stores only provide a 7-day replacement period for faulty phones. So, here’s what you have to do…
Step 1: Be sure you’re using the first charger and USB cable
Your Galaxy S8’s charger comes with a flexible fast charging capability and is designed especially for the model. It is very important that you charge your phone using its original charger and data cable. At least, it rules out the possibility that the issue is a result of a charger difficulty, even though we also must inspect the charger for a number of issues. Don’t worry though, you only have to perform bodily check.
Try to look in the vent of this charger to see if there’s some kind of debris, lint or even corrosion that hinders appropriate contact of the connectors. You have to physically check both endings for things which also block the straps. If you can not find any and if the telephone still has sufficient battery left, try to connect your phone to a computer to discover whether the computer detects it since if so, the cable is fine and whether the phone is charging, then it is a charger issue. In cases like this, the only thing which must be replaced is your charger and not the telephone.
If the telephone isn’t detected by the phone and not charging when attached to it, then proceed to the next step.
Measure 2: Rule out the possibility that the problem is Brought on by a glitch or system crash
This step is very important particularly if the phone already has a black screen and won’t respond when the power key is hit. When the system crashes, the phone becomes unresponsive and no matter what you are doing, it won’t react not to the charger. However, there’s one way you can do that can bring the phone back to life:
Press and hold down the Volume and Power buttons together for 7 minutes. Assuming the firmware crashed and there is sufficient battery to power everything up, your device should reboot normally and when it does, it may also bill. If, however, the phone is still not charging and will not power up, the battery may have already been drained. In which case, try to plug the phone in and do then press and hold the Volume Down and electricity keys for 7 seconds to see if the phone boots up.
After doing so and the telephone remains powered off and will not charge, you then can do nothing about it . You need to bring it back to the store and have it replaced. If you have multiple accounts setup, you will need to repeat these steps for every account.
Turn off the device.
Press and hold the Volume Up key and the Home key, then press and hold the Power key.
- As soon as the Android logo exhibits, release all keys (‘Installing system upgrade’ will reveal for approximately 30 — 60 minutes prior to showing the Android program recovery menu choices ).
- Press the Volume down key a few times to emphasize”wipe data / factory reset.
Press Power button to pick.
- Press the Volume down key until’Yes — delete all user information’ is emphasized.
Press Power button to pick and start the master reset.
- Once the master reset is complete,”Reboot system now” is highlighted.
Press the Power key to restart your device.
Good luck with your new device.