I cannot stress enough how significant charging is to maintain the telephone going whenever the battery drains out. Your new Samsung Galaxy S8 is a strong smartphone but without electricity, it is nothing. We’ve started getting messages from our subscribers who bought this new device but are already plagued with a not charging issue.
It is really quite alarming if the phone refuses to control because it’s a sign of a significant hardware problem that includes the battery. But, we just cannot make hasty generalization because we have seen cases wherein a telephone refused to charge after undergoing program – and firmware-related troubles.
In this informative article, I will walk you through in troubleshooting your brand new Galaxy S8 that won’t charge. As most of us know, there are two ways to charge the phone; wireless and wired charging. So, keep reading to find out how to troubleshoot your cell phone.
However, before anything else, if you’re experiencing different issues with your phone, then I suggest you see our Samsung Galaxy S8 troubleshooting page for we’ve already started providing support for our readers who own this gadget. We understand that your phone is still new and it must work flawlessly without a hitch but not Samsung can guarantee that there won’t be any problems. What we do here is provide help to our subscribers the very best we could so if we haven’t published articles about your issue, feel free to contact us by filling our Android issues questionnaire.
Troubleshooting Samsung Galaxy S8 that’s not charging
As the owner, you should take a while to troubleshoot your phone to know if the problem is just a minor glitch in the system or hardware or if it really has to be replaced. Don’t worry, we don’t suggest things that may potentially mess up your phone even more and contemplating the fact that you might have just gotten the apparatus, time is of the essence because generally stores only give a 7-day replacement period for defective phones. So, here is what you need to do…
Step 1: Make sure you’re using the original charger and USB cable
Your Galaxy S8’s charger has a flexible rapid charging capability and is designed specifically for the model. It is very important that you charge your cellphone using its initial charger and data cable. At least, it rules out the chance that the problem is due to a charger problem, although we also must check the charger for a number of issues. Do not worry, however, you only have to perform physical check.
Try to look in the port of the charger to see if there’s some kind of debris, lint or even corrosion that hinders appropriate contact of these connectors. You need to physically check both endings for items that also block the connectors. If you can not locate any and when the phone still has sufficient battery left, then try to connect your telephone to a computer to discover if the computer finds it since if so, the cable is nice and whether the phone is charging, then it’s a charger problem. In this case, the only thing which must be replaced is the charger and not the phone.
If the phone is not detected by the phone rather than charging when attached to it, then move on to the next step.
Measure 2: Rule out the possibility that the Issue Is Brought on by a glitch or system crash
This step is very important particularly if the phone already has a black screen and will not respond if the power key is struck. When the system crashes, the phone becomes unresponsive and no matter what you do, it will not respond not to the charger. However, there is 1 way you can do this will bring the phone back into life:
Press and hold the Volume Down and Power buttons together for 7 minutes. Assuming that the firmware crashed and there is sufficient battery to power up everything, your device should reboot normally and if it does, it may also bill. If, however, the telephone is still not charging and won’t power up, the battery may have already been drained. In which case, try to plug the phone and do press and hold down the Volume and electricity keys for 7 minutes to see whether the phone boots up.
After doing so and the phone is still powered off and won’t charge, you then can do nothing about it . You need to bring it back into the store and have it replaced. In the event the telephone is still powered on, then continue troubleshooting.
Measure 3: Twist in safe mode and try charging
You only need to perform that step if the phone is still powered on and can reboot in safe mode. What this step does is rule out the chance that the reason for the problem is one or some of those third-party programs you set up. When in secure mode, all of installed apps are temporarily disabled, therefore if the not charging issue is caused by them, the device should charge properly while in safe mode.
This is how you start your telephone up in diagnostic state:
Turn off the device.
When”SAMSUNG” appears on the screen, launch the Power key.
Continue to maintain the Volume down key until the device finishes restarting.
Safe mode will show in the bottom left corner of this display.
Publish down the Volume key when you visit Safe Mode.
Assuming that the Galaxy S8 fees while in this mode, then it is verified that the issue is caused by one or some of the third-party programs.
It’s just a couple of days since you began using the phone, you may not have accumulated that much information, so I suggest you backup your important files and data and then reset your mobile phone.
In the Home screen, swipe up on an empty spot to start the Apps tray.
Harness Settings > accounts and Cloud.
Tap Backup and restore.
Tap the back button to the Settings menu and then tap General Management > Reset > Factory info reset.
Tap Reset device.
If you have screen lock turned on, enter your credentials.
Tap Delete all.
If, however, the phone isn’t charging in this mode, then move on to the next step.
Measure 3: Power down your apparatus and charge
Let us presume the phone still has enough battery to power up its parts but won’t charge, the next thing you need to do is turn it off and see if it charges that way because if this is the case, you truly have to reset it to fix the problem.
However, when the charging icon doesn’t show on the screen and the LED indicator isn’t lighting up, then it is not charging even if it’s turned off. At this point, it’s verified the phone is afflicted by a hardware problem and also to get a brand new phone, there is no point in continuing your Tracking because it shouldn’t be doing this in the first location.
Send or deliver the phone back to the store and ask a replacement. If you are still within the grace period, you may receive a brand-new device as replacement.
Step 4: Change your phone before returning it if possible
This is supposed to be done if the phone still has sufficient power to perform the reset. It is an essential procedure to protect your privacy. So, backup your file and information, disable anti-theft attribute and proceed together with the reset.
This is the way you disable anti…
- From the Home screen, swipe up on an empty place to start the Apps tray.
- Harness Settings.
- Harness Cloud and accounts.
- Harness Accounts.
- Tap Google.
- Tap in your Google ID email address when multiple accounts are setup. In case you’ve got multiple accounts setup, you will have to repeat these steps for each account.
- Tap 3 scatter icon.
- Harness Remove account.
- Harness REMOVE ACCOUNT.
- And this is how you reset your telephone…
Switch off the device.
Press and hold the Volume Up key and the Home key, then press and hold the Power key.
- As soon as the Android logo displays, release all keys (‘Installing system upgrade’ will show for about 30 — 60 minutes prior to showing the Android system recovery menu options).
- Press down the Volume key a few times to emphasize”wipe info / factory reset.
Press Power button to pick.
- Press Power button to select and start the master reset.
- When the master reset is finished,”reboot system currently” is emphasized.
Press the Power key to restart the device.
Fantastic luck with your new apparatus.