I can’t stress enough how significant charging is to keep the telephone going when the battery drains out. Your new Samsung Galaxy S8 is a powerful smartphone but without power, it is nothing. We’ve started getting messages from our readers who purchased this brand new apparatus but are already plagued with a not charging difficulty.
It’s actually quite alarming if the phone refuses to control because it’s a sign of a serious hardware problem that comprises the battery. However, we can’t just make hasty generalization because we have seen instances wherein a phone refused to control after undergoing app- and – firmware-related issues.
In this post, I’ll walk you through in troubleshooting your brand new Galaxy S8 that won’t charge. As most of us know, there are two approaches to control the phone; wireless and wired charging. So, read on to find out how to troubleshoot your phone.
However, before anything else, if you are currently experiencing different issues with your cellphone, then it is wise to see our Samsung Galaxy S8 troubleshooting page for we’ve already begun providing support for our subscribers who have this gadget. We realize your phone is still brand new and it must work flawlessly without a hitch but maybe not Samsung can guarantee that there will not be any issues. What we do here is provide help to our readers the very best we could so if we haven’t published articles about your issue, feel free to contact us by filling up our Android issues questionnaire.
Troubleshooting Samsung Galaxy S8 that’s not charging
As the owner, you should take a while to troubleshoot your phone to know whether the problem is merely a minor glitch in the system or hardware or if it really has to be replaced. Don’t worry, we don’t suggest things that can potentially mess up your phone even more and contemplating the fact that you may have only gotten the device, time is of the essence because usually stores only give a 7-day replacement interval for defective phones. So, here’s what you need to do…
Step 1: Make sure you are using the original charger and USB cable
Your Galaxy S8’s charger has an adaptive rapid charging capability and is designed specifically for the model. It’s imperative that you charge your phone using its original charger and data cable. At leastit immediately rules out the chance that the issue is a result of a charger problem, even though we also need to check the charger for some issues. Do not worry, however, you only have to do physical check.
Try to look in the vent of the charger to see if there’s some sort of debris, lint or even corrosion that hinders proper contact of the connectors. When there’s not one, then check the cable. You have to physically check both endings for things which also block the straps. If you can not locate any and if the telephone still has enough battery left, try to link your phone to a computer to discover whether the computer detects it since if so, the cable is nice and if the phone is charging, then it’s a charger issue. In this case, the only thing that must be substituted is your charger and not the phone.
If the phone is not detected from the telephone rather than charging when attached to it, then move on to the next step.
Step 2: Rule out the possibility that the Issue Is caused by a glitch or system crash
This step is quite important especially if the telephone already has a black screen and won’t respond when the power key is hit. When the system crashes, the telephone gets unresponsive and no matter what you are doing, it will not respond not even to the charger. But, there’s 1 method you can do that will bring the phone back to life:
Press and hold the Volume Down and Power buttons together for 7 seconds. Assuming the firmware crashed and there’s enough battery to power everything up, your device should reboot normally and when it will, it may also bill. If, however, the phone is still not charging and will not power up, the battery may have been emptied. In which case, try to plug the phone in and do press and hold the Volume Down and electricity keys for 7 minutes to find out whether the phone boots up.
After doing so and the phone is still powered off and will not charge, you then can do nothing about it anymore. You have to bring it back into the store and get it replaced. In case you have several accounts setup, you will need to repeat these steps for every account.
Turn off the device.
Press and hold the Volume Up key and the Home key, then press and hold the Power key.
- When the Android logo exhibits, release all keys (‘Installing system update’ will reveal for about 30 — 60 seconds before showing the Android program recovery menu options).
- Press the Volume down key a few times to highlight”wipe info / factory reset.
Press Power button to pick.
- Press Power button to select and start the master reset.
- When the master reset is finished,”Reboot system now” is highlighted.
Good luck with your new device.