I can’t stress enough how important charging is to keep the phone going when the battery drains out. Your new Samsung Galaxy S8 is a powerful smartphone but without electricity, it is nothing. We’ve started getting messages from our readers who bought this new device but are already plagued with a not charging difficulty.
It’s actually very alarming if the phone won’t charge because it’s a sign of a significant hardware problem that includes the battery. However, we can’t just make hasty generalization because we have seen instances wherein a phone refused to control after experiencing app- and firmware-related troubles. We need to troubleshoot to, at least, have an idea what the issue with the phone really is.
In this post, I will walk you through in troubleshooting your new Galaxy S8 that won’t charge. As most of us know, there are two ways to charge the phone; wireless and wired charging. So, read on to find out how to troubleshoot your phone.
However, before anything else, even if you’re experiencing distinct problems with your cellphone, then I suggest you visit our Samsung Galaxy S8 troubleshooting page for we’ve already started providing support for our readers who own this device. We realize that your phone is still brand new and it should work perfectly without a hitch but maybe not Samsung can guarantee that there will not be any problems. What we do here is provide help to our readers the very best we can so if we haven’t published articles about your issue, don’t hesitate to contact us by filling our Android issues questionnaire.
Troubleshooting Samsung Galaxy S8 that’s not charging
As the owner, you should take some time to troubleshoot your telephone to understand if the problem is merely a minor glitch in the system or hardware or if it really has to be replaced. Do not worry, we don’t suggest things that may potentially mess up your phone even more and contemplating the fact that you might have only gotten the apparatus, time is of the essence because generally stores only give a 7-day replacement period for faulty phones. So, here is what you have to do…
Step 1: Be sure you are using the first charger and USB cable
Your Galaxy S8’s charger comes with a flexible rapid charging capacity and is designed specifically for the model. It is very important that you charge your cellphone using its original charger and data cable. At least, it immediately rules out the possibility that the problem is due to a charger difficulty, even though we also must inspect the charger for a number of issues. Do not worry, however, you only have to perform bodily check.
Try to appear in the port of this charger to determine if there is some sort of debris, lint or rust that hinders appropriate contact of these connectors. You need to physically check both ends for items that also block the straps. If you can’t find any and if the phone still has enough battery left, try to link your phone to a pc to find out if the computer finds it since if so, the cable is nice and if the phone is charging, then it is a charger issue. In this case, the one thing that must be substituted is your charger and not the phone.
If the telephone is not detected by the telephone and not charging when attached to it, then move on to another step.
Measure 2: Rule out the possibility that the problem is caused by a glitch or system crash
This step is very important especially if the telephone already has a black screen and won’t respond if the power key is struck. When the system crashes, the phone becomes unresponsive and regardless of what you do, it won’t react not even to the charger. However, there’s one way you can do that will bring the phone back into life:
Press and hold the Volume Down and Power switches together for 7 minutes. Assuming the firmware crashed and there’s sufficient battery to power up everything, your device should reboot normally and if it does, it may also charge. If, however, the telephone is still not charging and won’t power up, the battery might have been drained. In which case, try to plug the phone and do then press and hold down the Volume and power keys again for 7 minutes to find out if the phone boots up.
After doing so and the telephone is still powered off and won’t charge, you then can do nothing about it . You need to bring it back to the store and have it replaced. If you have several accounts setup, you’ll need to repeat these steps for each account.
Switch off the device.
Press and hold the Volume Up key and the Home key, then press and hold the Power key.
- As soon as the Android logo displays, release all keys (‘Installing system upgrade’ will reveal for about 30 — 60 minutes prior to showing the Android system recovery menu options).
- Press the Volume down key a few times to highlight”wipe data / factory reset.
Press Power button to select.
- Press Power button to select and begin the master reset.
- Once the master reset is complete,”reboot system currently” is emphasized.
Press the Power key to restart your device.
Good luck with your new apparatus.