I can’t stress enough how important charging is to keep the telephone going when the battery drains out. Your new Samsung Galaxy S8 is a powerful smartphone but without electricity, it’s nothing. We’ve started getting messages from our subscribers who bought this brand new apparatus but are already plagued with a not charging issue.
It’s actually quite alarming if the telephone won’t charge because it’s a sign of a significant hardware problem that comprises the battery. But, we just cannot make hasty generalization because we’ve seen instances wherein a telephone refused to control after undergoing program – and – firmware-related issues.
In this informative article, I’ll walk you through in troubleshooting your new Galaxy S8 that won’t charge. As we all know, there are two approaches to charge the phone; wireless and wired charging. So, read on to learn how to troubleshoot your cell phone.
However, before anything else, if you’re currently experiencing distinct problems with your phone, then I suggest you visit our Samsung Galaxy S8 Tracking page for we have already begun providing support for our subscribers who own this gadget. We realize that your phone is still new and it should work flawlessly without a hitch but not Samsung can guarantee there will not be any problems. What we do here is provide help to our readers the very best we can so if we haven’t published posts about your concern, feel free to contact us by filling our Android problems questionnaire.
Troubleshooting Samsung Galaxy S8 that is not charging
As the owner, you should take a while to troubleshoot your telephone to know whether the issue is merely a minor glitch in the system or hardware or if it really needs to be replaced. Do not worry, we do not suggest things that may mess up your phone even more and contemplating the fact that you may have just gotten the apparatus, time is of the essence because generally stores only give a 7-day replacement interval for faulty phones. So, here is what you have to do…
Step 1: Be sure you’re using the original charger and USB cable
Your Galaxy S8’s charger has an adaptive fast charging capability and is designed specifically for the model. It’s very important that you charge your cellphone using its original charger and data cable. At leastit rules out the chance that the issue is due to a charger difficulty, even though we also need to check the charger for some issues. Don’t worry, however, you simply need to perform physical check.
Try to appear in the vent of this charger to see if there’s some sort of debris, lint or rust that hinders appropriate contact of the connectors. If there’s not one, then check the cable. You need to physically check both endings for things that also block the straps. If you can’t locate any and when the phone still has enough battery left, try to connect your telephone to a pc to discover if the computer finds it because if so, the cable is fine and whether the phone is charging, then it is a charger issue. In this case, the only thing which needs to be substituted is the charger and not the telephone.
If the telephone isn’t detected from the telephone rather than charging when connected to it, then move on to the next step.
Step 2: Rule out the possibility that the Issue Is Brought on by a glitch or system crash
This measure is quite important especially if the phone already has a black screen and will not respond when the power key is hit. When the system crashes, the telephone becomes unresponsive and no matter what you are doing, it will not respond not to the charger. But, there’s one way you can do this will bring the phone back into life:
Press and hold down the Volume and Power switches together for 7 minutes. Assuming that the firmware crashed and there’s enough battery to power everything up, your device should reboot normally and when it does, it may also charge. If, however, the telephone is still not charging and will not power up, the battery may have been emptied. In which case, try to plug the phone in and do then press and hold the Volume Down and electricity keys again for 7 seconds to find out if the phone boots up.
After doing so and the phone remains powered off and will not charge, then you certainly can do nothing about it anymore. You have to bring it back into the shop and get it replaced. In the event the telephone is still powered on, then continue tracking.
Measure 3: Boot in safe mode and attempt charging
You merely need to perform that step if the telephone remains powered on and is able to reboot into safe mode. What this step does is rule out the possibility that the reason for the issue is just one or a number of the third-party programs you set up. When in safe mode, all of installed programs are temporarily disabled, so if the not charging issue is due to them, the device should charge properly while in safe mode.
Switch the device off.
Proceed to maintain the Volume down key until the device finishes restarting.
Safe mode will show in the bottom left corner of the display.
Release down the Volume key when you see Safe Mode.
Assuming the Galaxy S8 charges while in this manner, then it is verified that the issue results from one or a number of those third-party apps. Locate the offender and uninstall it but I know it’s easier said than done.
It’s just a couple of days since you started using the telephone, you may not have accumulated that much information, so I advise you to backup your important files and information and reset your mobile phone.
In the Home screen, swipe an empty place to start the Apps tray.
Tap Settings > accounts and Cloud.
Tap Backup and restore.
If desired, tap Back up my information to move the slider to ON or OFF.
If desired, tap Restore to move the slider to ON or OFF.
Tap the rear button into the Settings menu and tap General Management > Reset > Factory info reset.
If you have display lock turned on, then enter your credentials.
Tap Delete all.
If, however, the phone isn’t charging in this manner, then move on to the next step.
Step 3: Power down your apparatus and charge
Let us assume the telephone still has sufficient battery to power its parts but won’t charge, the next thing you have to do is turn it off and see if it charges that manner because if this is the case, you truly have to reset it to fix the problem.
But when the charging icon does not show on the display along with the LED indicator isn’t light up, then it’s not charging even if it’s turned off. Now, it has verified the phone is suffering from a hardware problem and also for a brand-new phone, there is no use in continuing your troubleshooting since it should not be doing so in the first location.
Send or deliver the phone back to the store and request a replacement. If you’re still within the grace period, you might receive a brand new device as replacement.
Measure 4: Change your phone before returning it if possible
This should be done if the phone still has sufficient power to perform the reset. It is a necessary procedure to secure your privacy. Thus, backup your file and data, disable anti-theft attribute and proceed together with the reset.
This is the way you disable anti…
- From the Home screen, swipe up on an empty place to open the Apps tray.
- Harness Settings.
- Harness Cloud and accounts.
- Tap Accounts.
- Tap Google.
- Tap in your Google ID email address if multiple accounts are setup. In case you have several accounts setup, you’ll have to repeat these steps for each account.
- Tap 3 dot icon.
- Tap Remove account.
- Harness REMOVE ACCOUNT.
- And this is how you reset your telephone…
Switch off the device.
Press and hold the Volume Up key and the Home key, then press and hold the Power key.
- When the Android logo exhibits, release all keys (‘Installing system upgrade’ will show for about 30 — 60 seconds before showing the Android program retrieval menu options).
- Press down the Volume key a few times to emphasize”wipe data / factory reset.
Press Power button to select.
- Press Power button to select and start the master reset.
- Once the master reset is finished,”reboot system currently” is highlighted.
Press the Power key to restart the device.
Fantastic luck with your new apparatus.