I can’t stress enough how important charging is to keep the telephone going whenever the battery drains out. Your new Samsung Galaxy S8 is a strong smartphone but with no electricity, it’s nothing. We have started getting messages from our readers who bought this new apparatus but are already plagued with a not charging issue.
It’s really very alarming if the phone refuses to control because it’s a sign of a significant hardware problem that includes the battery. But, we just cannot make hasty generalization because we have seen instances wherein a telephone refused to charge after undergoing program – and firmware-related issues.
In this informative article, I will help you through in troubleshooting your brand new Galaxy S8 that will not charge. As most of us know, there are two approaches to charge the telephone; wireless and wired charging. I’ll, however, guide you on how to troubleshoot the wired charging difficulty since not every owner has a wireless charger, aside from if the wireless charging fails, there’s nothing much you can do about it except send the phone to be checked by a tech. So, keep reading to find out how to troubleshoot your phone.
However, before anything else, even if you’re currently experiencing different issues with your phone, then I suggest you see our Samsung Galaxy S8 Tracking page for we have already begun providing support to our subscribers who own this device. We understand that your phone is still brand new and it must work flawlessly without a hitch but not Samsung can guarantee that there won’t be any issues. What we do here is provide help to our subscribers the very best we can so if we haven’t published articles about your issue, feel free to contact us by filling our Android issues questionnaire.
Troubleshooting Samsung Galaxy S8 that is not charging
As the owner, you should take a while to troubleshoot your telephone to understand whether the issue is just a minor glitch in the hardware or system or if it really needs to be replaced. Don’t worry, we don’t suggest things that can mess up your phone even more and contemplating the fact that you might have just gotten the device, time is of the essence because generally stores only give a 7-day replacement period for defective phones. So, here is what you have to do…
Step 1: Be sure you’re using the original charger and USB cable
Your Galaxy S8’s charger comes with an adaptive rapid charging capability and is designed specifically for the model. It is imperative that you charge your cellphone using its original charger and data cable. At least, it rules out the possibility that the problem is due to a charger problem, even though we also must inspect the charger for some difficulties. Don’t worry though, you only need to perform bodily check.
Try to look in the port of this charger to determine if there is some sort of debris, lint or rust that hinders appropriate contact of these connectors. You have to physically check both endings for items which also block the straps. If you can’t find any and if the phone still has enough battery left, try to connect your telephone to a computer to find out whether the computer finds it because if so, the cable is nice and if the phone is charging, then it’s a charger problem. In this case, the only thing that must be substituted is your charger and not the phone.
If the telephone is not detected by the telephone rather than charging when attached to it, then proceed to the next step.
Measure 2: Rule out the possibility that the problem is caused by a glitch or system crash
This step is quite important especially if the phone already has a black screen and won’t respond when the power key is hit. When the system crashes, the phone gets unresponsive and no matter what you do, it will not respond not even to the charger. But, there’s one method you can do that will bring the phone back into life:
Press and hold the Volume Down and Power buttons together for 7 seconds. Assuming that the firmware crashed and there’s enough battery to power up everything, your device should reboot normally and if it will, it may also bill. If, however, the phone is still not charging and won’t power up, the battery might have already been drained. In which case, try to plug the phone and do then press and hold the Volume Down and power keys again for 7 seconds to see if the phone boots up.
After doing so and the phone remains powered off and will not charge, then you can do nothing about it . You need to bring it back to the shop and get it replaced. In the event the telephone is still powered on, then keep on tracking.
Step 3: Twist in safe mode and try charging
You only have to perform this step if the phone is still powered on and is able to reboot in safe mode. This measure does is rule out the possibility that the cause of the problem is one or a number of the third-party programs you set up. When in safe mode, all installed apps are temporarily disabled, therefore if the not charging difficulty is due to them, the apparatus should charge properly while in safe mode.
This is how you start your telephone up in diagnostic state:
Switch the device off.
Press and hold the Power key beyond the model name screen.
When”SAMSUNG” appears on the screen, launch the Power key.
Immediately after releasing the Power key, press and hold the Volume down key.
Continue to hold the Volume down key until the device finishes restarting.
Release the Volume down key when you see Safe Mode.
Assuming that the Galaxy S8 fees while in this manner, then it is confirmed that the problem is caused by one or some of those third-party apps. Find the offender and uninstall it but I know it’s easier said than done.
It’s only a few days since you began using the telephone, you might not have gathered that much data, so I suggest you backup your important files and information and then reset your phone.
From the Home screen, swipe up on an empty place to open the Apps tray.
Tap Settings > Cloud and accounts.
Tap Backup and restore.
If desired, tap Restore to move the slider to ON or OFF.
Harness the rear button to the Settings menu and tap General Management > Reset > Factory data reset.
When you have screen lock turned on, input your credentials.
Harness Delete all.
If, however, the phone isn’t charging in this manner, then move on to the next step.
Step 3: Power down your device and charge
Let’s presume the telephone still has enough battery to power up its parts but won’t charge, the next thing you have to do is turn it off and see if it charges that way because if so, you really have to reset it to repair the issue.
But if the charging icon does not show on the screen and the LED indicator is not lighting up, then it’s not charging even if it’s turned off. Now, it has confirmed that the phone is suffering from a hardware problem and to get a brand-new phone, there’s no point in continuing your troubleshooting because it shouldn’t be doing so in the first place.
Send or bring the phone back to the shop and request a replacement. If you’re still within the grace period, you may receive a brand-new unit as replacement.
Measure 4: Reset your telephone before returning it if possible
This is supposed to be done if the phone has sufficient power to perform the reset. It is an essential procedure to secure your privacy. So, backup your file and information, disable anti-theft feature and proceed with the reset.
This is the way you disable anti…
- In the Home screen, swipe up on an empty place to open the Apps tray.
- Tap Settings.
- Harness Cloud and accounts.
- Tap Accounts.
- Harness Google.
- Tap on your Google ID email address when multiple accounts are setup. If you’ve got multiple accounts setup, you’ll have to repeat these steps for each account.
- Tap 3 scatter icon.
- Harness Remove account.
- Harness REMOVE ACCOUNT.
- And this is how you reset your telephone…
Switch off the device.
Press and hold the Volume Up key and the Home key, then press and hold the Power key.
- When the Android logo exhibits, release all keys (‘Installing system update’ will reveal for approximately 30 — 60 seconds before showing the Android system recovery menu choices ).
- Press the Volume down key a few times to highlight”wipe data / factory reset.
Press Power button to select.
- Press the Volume down key until’Yes — delete all user data’ is highlighted.
Press Power button to pick and begin the master reset.
- When the master reset is finished,”Reboot system now” is highlighted.
Press the Power key to restart the device.
Fantastic luck with your new device.