I can’t stress enough how important charging is to keep the phone going when the battery drains out. Your new Samsung Galaxy S8 is a powerful smartphone but without power, it is nothing. We’ve started receiving messages from our subscribers who bought this new device but are already plagued with a not charging issue.
It’s really very alarming if the phone refuses to charge since it’s a sign of a serious hardware problem that includes the battery. However, we can’t just make hasty generalization because we’ve seen instances wherein a phone refused to charge after undergoing program – and – firmware-related troubles. We need to troubleshoot to, at least, have an idea what the issue with the phone really is.
In this informative article, I will walk you through in troubleshooting your new Galaxy S8 that will not charge. As most of us know, there are two approaches to control the telephone; wired and wireless charging. So, read on to find out how to troubleshoot your cell phone.
However, before anything else, if you’re currently experiencing distinct problems with your cellphone, then I suggest you see our Samsung Galaxy S8 Tracking page for we have already started providing support for our readers who have this gadget. We realize that your phone is still brand new and it should work perfectly without a hitch but maybe not even Samsung can guarantee there will not be any issues. What we do here is provide help to our readers the best we can so if we have not published posts about your concern, feel free to contact us by filling up our Android problems questionnaire.
Troubleshooting Samsung Galaxy S8 that’s not charging
As the owner, you should take some time to troubleshoot your phone to understand whether the problem is just a minor glitch in the hardware or system or if it actually needs to be replaced. Don’t worry, we do not suggest things that can mess up your phone even more and contemplating the fact that you may have only gotten the device, time is of the essence because usually stores only provide a 7-day replacement interval for faulty phones. So, here’s what you have to do…
Step 1: Be sure you’re using the first charger and USB cable
Your Galaxy S8’s charger has a flexible fast charging capacity and is designed especially for the model. It is very important that you charge your phone using its original charger and data cable. At leastit rules out the possibility that the problem is a result of a charger difficulty, even though we also must inspect the charger for some difficulties. Don’t worry, however, you only need to do bodily check.
Try to appear into the vent of the charger to determine if there’s some sort of debris, lint or rust that hinders appropriate contact of the connectors. You have to physically check both ends for items which also block the connectors. If you can not find any and if the telephone still has sufficient battery left, then try to link your telephone to a computer to find out if the computer detects it because if so, the cable is fine and whether the phone is charging, then it’s a charger problem. In cases like this, the one thing that must be substituted is the charger and not the phone.
If the telephone isn’t detected by the telephone rather than charging when attached to it, then proceed to the next step.
Step 2: Rule out the possibility that the problem is caused by a glitch or system crash
This measure is quite important especially if the phone already has a black screen and will not respond if the power key is hit. When the system crashes, the phone becomes unresponsive and no matter what you do, it will not react not even to the charger. But, there’s one way you can do this can bring the phone back to life:
Press and hold down the Volume and Power buttons together for 7 minutes. Assuming that the firmware crashed and there is sufficient battery to power everything up, your device should reboot normally and if it will, it may also charge. If, however, the phone is still not charging and will not power up, the battery might have already been drained. In which case, try to plug the phone and do then press and hold down the Volume and power keys again for 7 minutes to find out if the phone boots up.
After doing so and the telephone is still powered off and won’t charge, then you certainly can do nothing about it anymore. You have to bring it back into the store and have it replaced. If you have multiple accounts setup, you’ll have to repeat these steps for every account.
Switch off the device.
Press and hold the Volume Up key and the Home key, then press and hold the Power key.
- When the Android logo exhibits, release all keys (‘Installing system upgrade’ will show for about 30 — 60 seconds before showing the Android program recovery menu options).
- Press the Volume down key a few times to highlight”wipe data / factory reset.
Press Power button to select.
- Press the Volume down key until’Yes — delete all user information’ is emphasized.
Press Power button to pick and start the master reset.
- Once the master reset is finished,”reboot system currently” is highlighted.
Press the Power key to restart the device.
Good luck with your new apparatus.