I cannot stress enough how significant charging is to keep the phone going when the battery drains out. Your new Samsung Galaxy S8 is a strong smartphone but with no power, it is nothing. We have started getting messages from our readers who purchased this new device but are already plagued with a not charging difficulty.
It is really very alarming if the telephone won’t charge since it is a indication of a serious hardware problem that includes the battery. However, we can’t just make hasty generalization because we have seen instances wherein a telephone refused to charge after experiencing app- and – firmware-related troubles.
In this informative article, I will help you through in troubleshooting your brand new Galaxy S8 that will not charge. As we all know, there are two approaches to control the phone; wired and wireless charging. I’ll, however, guide you on how to troubleshoot the wired charging issue since not every owner has a wireless charger, aside from if the wireless charging fails, there’s nothing much you can do about it except send the telephone to be assessed by a technician. So, keep reading to find out how to troubleshoot your phone.
However, before anything else, if you’re experiencing distinct problems with your phone, then it is wise to visit our Samsung Galaxy S8 Tracking page for we have already begun providing support to our subscribers who own this device. We understand that your phone is still brand new and it should work flawlessly without a hitch but not even Samsung can guarantee there will not be any issues. What we do here is provide help to our subscribers the best we can so if we have not published articles about your issue, feel free to contact us by filling up our Android issues questionnaire.
Troubleshooting Samsung Galaxy S8 that’s not charging
As the owner, you should take some time to troubleshoot your phone to understand whether the problem is merely a minor glitch in the hardware or system or if it really has to be replaced. Don’t worry, we do not suggest things that can potentially mess up your phone even more and contemplating the fact that you may have only gotten the device, time is of the essence because usually stores only provide a 7-day replacement period for defective phones. So, here is what you need to do…
Step 1: Make sure you’re using the original charger and USB cable
Your Galaxy S8’s charger has a flexible rapid charging capacity and is designed specifically for the model. It is imperative that you charge your phone using its initial charger and data cable. At leastit rules out the possibility that the issue is due to a charger problem, even though we also need to inspect the charger for a number of difficulties. Don’t worry, however, you simply need to perform bodily check.
Try to appear in the port of the charger to see if there is some kind of debris, lint or rust that hinders appropriate contact of the connectors. When there’s not one, then check the cable. You have to physically check both endings for items that also block the straps. If you can not locate any and if the phone still has sufficient battery left, try to connect your phone to a pc to discover if the computer finds it because if so, the cable is fine and whether the phone is charging, then it is a charger problem. In this case, the one thing which must be substituted is the charger and not the telephone.
If the telephone is not detected from the phone rather than charging when connected to it, then proceed to another step.
Step 2: Rule out the possibility that the problem is caused by a glitch or system crash
This measure is very important especially if the phone already has a black screen and will not respond if the power key is struck. When the system crashes, the telephone becomes unresponsive and regardless of what you are doing, it will not react not even to the charger. But, there’s 1 method you can do that can bring the phone back into life:
Press and hold the Volume Down and Power switches together for 7 seconds. Assuming that the firmware crashed and there is enough battery to power up everything, your device should reboot normally and when it does, it might also charge. If, however, the phone is still not charging and won’t power up, the battery might have already been emptied. In which case, try to plug the phone and do press and hold down the Volume and electricity keys again for 7 minutes to find out if the phone boots up.
After doing so and the phone is still powered off and won’t charge, then you can do nothing about it anymore. You have to bring it back to the store and get it replaced. If you have multiple accounts setup, you will need to repeat these steps for every account.
Switch off the device.
Press and hold the Volume Up key and the Home key, then press and hold the Power key.
- As soon as the Android logo exhibits, release all keys (‘Installing system update’ will show for about 30 — 60 seconds before showing the Android system recovery menu choices ).
- Press down the Volume key several times to highlight”wipe data / factory reset.
Press Power button to pick.
- Press Power button to select and begin the master reset.
- Once the master reset is finished,”reboot system currently” is highlighted.
Fantastic luck with your new apparatus.