I can’t stress enough how significant charging is to keep the phone going whenever the battery drains out. Your new Samsung Galaxy S8 is a strong smartphone but with no electricity, it’s nothing. We’ve started receiving messages from our readers who bought this brand new apparatus but are already plagued with a not charging difficulty.
It’s really quite alarming if the telephone won’t charge because it’s a sign of a serious hardware problem that comprises the battery. But, we can’t just make hasty generalization because we have seen instances wherein a phone refused to charge after experiencing program – and firmware-related issues.
In this post, I’ll walk you through in troubleshooting your brand new Galaxy S8 that won’t charge. As most of us know, there are two approaches to control the telephone; wireless and wired charging. So, keep reading to learn how to troubleshoot your phone.
However, before anything else, if you are currently experiencing different problems with your cellphone, then I suggest you visit our Samsung Galaxy S8 Tracking page for we have already started providing support to our readers who have this device. We understand that your phone is still new and it must work flawlessly without a hitch but maybe not even Samsung can guarantee that there won’t be any issues. What we do here is provide help to our readers the very best we could so if we have not published posts about your concern, feel free to contact us by filling our Android issues questionnaire.
Troubleshooting Samsung Galaxy S8 that is not charging
As the owner, you should take some time to troubleshoot your telephone to know if the problem is just a minor glitch in the hardware or system or if it really has to be replaced. Do not worry, we do not suggest things that can mess up your phone even more and considering the fact that you may have just gotten the device, time is of the essence because usually stores only provide a 7-day replacement interval for faulty phones. So, here’s what you need to do…
Step 1: Make sure you’re using the original charger and USB cable
Your Galaxy S8’s charger comes with a flexible rapid charging capacity and is designed especially for the model. It’s very important that you charge your cellphone with its original charger and data cable. At leastit rules out the chance that the issue is a result of a charger problem, even though we also need to inspect the charger for some difficulties. Don’t worry though, you simply have to do physical check.
Try to appear into the port of this charger to see if there is some sort of debris, lint or rust that hinders proper contact of the connectors. If there’s none, then check the cable. You have to physically check both endings for things that also block the connectors. If you can not find any and if the telephone still has enough battery left, then try to connect your phone to a pc to discover whether the computer detects it because if so, the cable is nice and if the phone is charging, then it’s a charger issue. In cases like this, the one thing that needs to be substituted is your charger and not the phone.
If the telephone isn’t detected from the telephone and not charging when connected to it, then proceed to the next step.
Measure 2: Rule out the possibility that the problem is caused by a glitch or system crash
This step is quite important particularly if the telephone already has a black screen and will not respond if the power key is struck. When the system crashes, the phone gets unresponsive and no matter what you do, it won’t react not even to the charger. But, there’s 1 method you can do that can bring the phone back to life:
Press and hold the Volume Down and Power buttons together for 7 seconds. Assuming the firmware crashed and there’s sufficient battery to power everything up, your device should reboot normally and if it does, it may also bill. If, however, the phone is still not charging and will not power up, the battery might have already been emptied. In which case, try to plug the phone in and do press and hold down the Volume and power keys again for 7 minutes to find out if the phone boots up.
After doing so and the phone remains powered off and won’t charge, you then certainly can do nothing about it anymore. You have to bring it back into the store and have it replaced. In case you have multiple accounts setup, you’ll have to repeat these steps for each account.
Turn off the device.
Press and hold the Volume Up key and the Home key, then press and hold the Power key.
- As soon as the Android logo displays, release all keys (‘Installing system update’ will show for about 30 — 60 seconds before showing the Android system retrieval menu options).
- Press the Volume down key a few times to emphasize”wipe info / factory reset.
Press Power button to pick.
- Press the Volume down key until’Yes — delete all user information’ is highlighted.
Press Power button to select and begin the master reset.
- Once the master reset is complete,”Reboot system now” is emphasized.
Good luck with your new apparatus.