I cannot stress enough how important charging is to maintain the telephone going whenever the battery drains out. Your new Samsung Galaxy S8 is a powerful smartphone but with no power, it is nothing. We have started getting messages from our readers who purchased this new apparatus but are already plagued with a not charging difficulty.
It’s really very alarming if the telephone refuses to charge since it’s a sign of a serious hardware problem that includes the battery. But, we just cannot make hasty generalization because we’ve seen instances wherein a telephone refused to control after experiencing program – and firmware-related issues. We will need to troubleshoot to, at least, have an idea what the problem with the phone really is.
In this post, I’ll walk you through in troubleshooting your brand new Galaxy S8 that will not charge. As we all know, there are two approaches to control the telephone; wireless and wired charging. So, keep reading to learn how to troubleshoot your cell phone.
But before anything else, if you are currently experiencing distinct issues with your cellphone, then I suggest you see our Samsung Galaxy S8 Tracking page for we have already started providing support to our readers who own this gadget. We understand that your phone is still new and it should work flawlessly without a hitch but not even Samsung can guarantee there will not be any issues. What we do here is provide help to our subscribers the best we could so if we have not published articles about your concern, feel free to contact us by filling our Android problems questionnaire.
Troubleshooting Samsung Galaxy S8 that’s not charging
As the owner, you should take a while to troubleshoot your phone to know if the issue is just a minor glitch in the system or hardware or if it really needs to be replaced. Don’t worry, we don’t suggest things that can mess up your phone even more and contemplating the fact that you may have just gotten the device, time is of the essence because usually stores only provide a 7-day replacement period for faulty phones. So, here is what you have to do…
Step 1: Be sure you’re using the original charger and USB cable
Your Galaxy S8’s charger comes with an adaptive fast charging capability and is designed specifically for the model. It is very important that you charge your phone with its original charger and data cable. At leastit immediately rules out the possibility that the problem is a result of a charger problem, even though we also need to check the charger for some issues. Don’t worry though, you simply have to perform physical check.
Try to appear into the vent of this charger to see if there is some kind of debris, lint or even corrosion that hinders appropriate contact of the connectors. You have to physically check both ends for items which also block the connectors. If you can not find any and if the phone still has sufficient battery left, then try to connect your telephone to a pc to find out whether the computer detects it since if so, the cable is nice and whether the phone is charging, then it is a charger issue. In cases like this, the one thing that needs to be replaced is the charger and not the phone.
If the phone isn’t detected by the phone and not charging when connected to it, then proceed to another step.
Measure 2: Rule out the possibility that the problem is caused by a glitch or system crash
This measure is quite important particularly if the telephone already has a black screen and won’t respond if the power key is hit. When the system crashes, the phone becomes unresponsive and no matter what you do, it will not respond not to the charger. But, there is one method you can do that can bring the phone back into life:
Press and hold down the Volume and Power buttons together for 7 minutes. Assuming that the firmware crashed and there is enough battery to power everything up, your device should reboot normally and if it will, it may also bill. If, however, the telephone is still not charging and won’t power up, the battery might have already been emptied. In which case, try to plug the phone and do then press and hold the Volume Down and electricity keys again for 7 seconds to find out whether the phone boots up.
After doing this and the telephone is still powered off and will not charge, you then can do nothing about it anymore. You need to bring it back to the store and have it replaced. In case you have several accounts setup, you will need to repeat these steps for every account.
Switch off the device.
Press and hold the Volume Up key and the Home key, then press and hold the Power key.
- As soon as the Android logo exhibits, release all keys (‘Installing system update’ will show for about 30 — 60 minutes prior to showing the Android system retrieval menu choices ).
- Press down the Volume key a few times to highlight”wipe data / factory reset.
Press Power button to select.
- Press the Volume down key until’Yes — delete all user information’ is highlighted.
Press Power button to select and start the master reset.
- Once the master reset is finished,”reboot system currently” is emphasized.
Good luck with your new apparatus.