I can’t stress enough how significant charging is to keep the telephone going when the battery drains out. Your new Samsung Galaxy S8 is a powerful smartphone but without electricity, it is nothing. We have started getting messages from our readers who bought this new apparatus but are already plagued with a not charging issue.

It is really very alarming if the telephone refuses to charge because it is a sign of a significant hardware problem that includes the battery. But, we just cannot make hasty generalization because we have seen instances wherein a phone refused to control after undergoing app- and firmware-related issues. We need to troubleshoot to, at least, have an idea what the issue with the phone really is.

In this informative article, I will walk you through in troubleshooting your brand new Galaxy S8 that will not charge. As most of us know, there are two ways to control the phone; wired and wireless charging. I’ll, however, guide you on the way to purge the wired charging issue since not every owner has a wireless charger, besides if the wireless charging fails, there is nothing you can do about it except send the telephone to be assessed by a tech. So, keep reading to find out how to troubleshoot your cell phone.

But before anything else, even if you’re experiencing different problems with your cellphone, then it is wise to visit our Samsung Galaxy S8 troubleshooting page for we have already begun providing support for our readers who own this device. We realize your phone is still new and it must work perfectly without a hitch but not even Samsung can guarantee that there will not be any issues. What we do here is provide help to our subscribers the best we can so if we haven’t published posts about your issue, feel free to contact us by filling up our Android issues questionnaire.

Troubleshooting Samsung Galaxy S8 that is not charging

As the owner, you should take a while to troubleshoot your telephone to know whether the problem is merely a minor glitch in the system or hardware or if it really needs to be replaced. Do not worry, we don’t suggest things that can mess up your phone even more and contemplating the fact that you may have just gotten the apparatus, time is of the essence because generally stores only provide a 7-day replacement period for faulty phones. So, here’s what you need to do…

Step 1: Make sure you are using the original charger and USB cable

Your Galaxy S8’s charger comes with an adaptive rapid charging capability and is designed specifically for the model. It’s very important that you charge your phone with its original charger and data cable. At least, it immediately rules out the possibility that the issue is a result of a charger difficulty, although we also must inspect the charger for a number of issues. Don’t worry though, you only need to perform physical check.

Try to look into the vent of this charger to see if there is some sort of debris, lint or rust that hinders appropriate contact of these connectors. If there’s not one, then check the cable. You have to physically check both ends for things which also block the straps. If you can’t find any and when the phone still has enough battery left, then try to connect your phone to a pc to discover whether the computer finds it since if so, the cable is nice and if the phone is charging, then it is a charger issue. In this case, the one thing which needs to be replaced is your charger and not the phone.

If the phone is not detected by the telephone rather than charging when connected to it, then move on to the next step.

Step 2: Rule out the possibility that the Issue Is caused by a glitch or system crash

This step is quite important especially if the phone already has a black screen and will not respond if the power key is hit. When the system crashes, the telephone becomes unresponsive and regardless of what you are doing, it won’t respond not even to the charger. However, there’s one method you can do that can bring the phone back into life:
Press and hold the Volume Down and Power buttons together for 7 minutes. Assuming the firmware crashed and there is enough battery to power everything up, your device should reboot normally and when it will, it may also charge. If, however, the telephone is still not charging and won’t power up, the battery may have been emptied. In which case, try to plug the phone in and do press and hold down the Volume and power keys for 7 seconds to see whether the phone boots up.

After doing this and the phone is still powered off and won’t charge, then you certainly can do nothing about it anymore. You need to bring it back to the store and get it replaced. In case you have multiple accounts setup, you will need to repeat these steps for every account.

  • Tap 3 scatter icon.
  • Tap Remove account.
  • Tap REMOVE ACCOUNT.
  • And this is the way you reset your phone…
    Turn off the device.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.

    • When the Android logo displays, release all keys (‘Installing system update’ will reveal for approximately 30 — 60 seconds before showing the Android system retrieval menu choices ).
    • Press the Volume down key a few times to highlight”wipe data / factory reset.
      Press Power button to pick.
    • Press Power button to pick and start the master reset.
    • When the master reset is complete,”reboot system currently” is emphasized.

    Fantastic luck with your new device.