I can’t stress enough how important charging is to maintain the phone going when the battery drains out. Your new Samsung Galaxy S8 is a strong smartphone but with no power, it is nothing. We have started getting messages from our subscribers who purchased this brand new device but are already plagued with a not charging difficulty.
It is actually quite alarming if the telephone refuses to control because it is a sign of a significant hardware problem that includes the battery. But, we can’t just make hasty generalization because we have seen instances wherein a telephone refused to control after undergoing app- and firmware-related troubles. We need to troubleshoot to, at least, have an idea what the issue with the phone actually is.
In this post, I will help you through in troubleshooting your new Galaxy S8 that will not charge. As we all know, there are two ways to charge the telephone; wireless and wired charging. I’ll, however, direct you on the way to purge the wired charging issue since not every owner has a wireless charger, besides if the wireless charging fails, there is nothing much you can do about it except send the telephone to be assessed by a technician. So, read on to find out how to troubleshoot your phone.
But before anything else, even if you’re experiencing distinct problems with your phone, then I suggest you visit our Samsung Galaxy S8 troubleshooting page for we have already begun providing support to our readers who own this device. We understand your phone is still brand new and it must work flawlessly without a hitch but maybe not Samsung can guarantee that there won’t be any issues. What we do here is provide help to our subscribers the very best we can so if we haven’t published posts about your concern, feel free to contact us by filling up our Android problems questionnaire.
Troubleshooting Samsung Galaxy S8 that’s not charging
As the owner, you should take a while to troubleshoot your phone to know if the problem is just a minor glitch in the hardware or system or if it actually needs to be replaced. Don’t worry, we don’t suggest things that can potentially mess up your phone even more and contemplating the fact that you might have just gotten the apparatus, time is of the essence because usually stores only give a 7-day replacement interval for defective phones. So, here’s what you have to do…
Step 1: Make sure you are using the first charger and USB cable
Your Galaxy S8’s charger comes with a flexible rapid charging capacity and is designed specifically for the model. It is very important that you charge your cellphone using its original charger and data cable. At least, it immediately rules out the possibility that the issue is a result of a charger problem, although we also must check the charger for a number of difficulties. Do not worry though, you simply need to do physical check.
Try to look in the port of the charger to see if there’s some kind of debris, lint or even corrosion that hinders proper contact of these connectors. If there’s not one, then check the cable. You need to physically check both ends for things that also block the straps. If you can’t find any and if the phone still has sufficient battery left, then try to link your phone to a pc to discover whether the computer finds it because if so, the cable is nice and whether the phone is charging, then it is a charger issue. In this case, the one thing which must be substituted is your charger and not the telephone.
If the telephone is not detected by the telephone rather than charging when connected to it, then proceed to another step.
Step 2: Rule out the possibility that the Issue Is Brought on by a glitch or system crash
This measure is quite important particularly if the telephone already has a black screen and won’t respond if the power key is struck. When the system crashes, the telephone becomes unresponsive and regardless of what you are doing, it will not react not even to the charger. However, there’s one way you can do this will bring the phone back to life:
Press and hold down the Volume and Power buttons together for 7 seconds. Assuming the firmware crashed and there is enough battery to power up everything, your device should reboot normally and if it will, it might also charge. If, however, the phone is still not charging and won’t power up, the battery might have already been drained. In which case, try to plug the phone and do press and hold the Volume Down and power keys again for 7 minutes to find out whether the phone boots up.
After doing this and the telephone remains powered off and will not charge, you then can do nothing about it anymore. You need to bring it back into the shop and have it replaced. If you’ve got several accounts setup, you’ll need to repeat these steps for every account.
Turn off the device.
Press and hold the Volume Up key and the Home key, then press and hold the Power key.
- As soon as the Android logo exhibits, release all keys (‘Installing system upgrade’ will reveal for about 30 — 60 minutes prior to showing the Android program recovery menu choices ).
- Press the Volume down key several times to emphasize”wipe data / factory reset.
Press Power button to select.
- Press Power button to select and start the master reset.
- Once the master reset is finished,”reboot system currently” is emphasized.
Press the Power key to restart the device.
Good luck with your new device.