I cannot stress enough how significant charging is to keep the phone going whenever the battery drains out. Your new Samsung Galaxy S8 is a powerful smartphone but without electricity, it’s nothing. We have started getting messages from our subscribers who bought this brand new device but are already plagued with a not charging issue.
It is really very alarming if the phone won’t charge because it’s a sign of a significant hardware problem that includes the battery. However, we just cannot make hasty generalization because we’ve seen cases wherein a telephone refused to charge after experiencing program – and – firmware-related issues.
In this informative article, I’ll help you through in troubleshooting your new Galaxy S8 that will not charge. As we all know, there are two ways to charge the telephone; wireless and wired charging. I’ll, however, direct you on how to troubleshoot the wired charging issue since not every owner has a wireless charger, besides if the wireless charging fails, there is nothing much you can do about it except send the telephone to be checked by a technician. So, read on to learn how to troubleshoot your phone.
However, before anything else, even if you’re experiencing distinct problems with your cellphone, then I suggest you visit our Samsung Galaxy S8 Tracking page for we have already started providing support to our subscribers who own this gadget. We understand your phone is still new and it should work flawlessly without a hitch but maybe not even Samsung can guarantee there won’t be any issues. What we do here is provide help to our subscribers the best we could so if we haven’t published posts about your concern, don’t hesitate to contact us by filling our Android issues questionnaire.
Troubleshooting Samsung Galaxy S8 that’s not charging
As the owner, you should take some time to troubleshoot your phone to know if the problem is merely a minor glitch in the hardware or system or if it actually has to be replaced. Don’t worry, we don’t suggest things that may mess up your phone even more and considering the fact that you might have only gotten the device, time is of the essence because usually stores only provide a 7-day replacement period for defective phones. So, here’s what you have to do…
Step 1: Make sure you are using the original charger and USB cable
Your Galaxy S8’s charger has a flexible fast charging capability and is designed specifically for the model. It is very important that you charge your cellphone with its initial charger and data cable. At leastit rules out the chance that the problem is due to a charger problem, even though we also need to inspect the charger for some difficulties. Do not worry though, you only need to perform bodily check.
Try to look into the port of the charger to determine if there’s some sort of debris, lint or rust that hinders proper contact of these connectors. You need to physically check both endings for things that also block the straps. If you can’t locate any and if the phone still has enough battery left, try to link your telephone to a computer to find out whether the computer finds it because if so, the cable is fine and if the phone is charging, then it is a charger problem. In this case, the one thing which must be replaced is the charger and not the telephone.
If the telephone isn’t detected by the phone rather than charging when connected to it, then move on to the next step.
Step 2: Rule out the possibility that the problem is caused by a glitch or system crash
This step is quite important especially if the telephone already has a black screen and won’t respond when the power key is struck. When the system crashes, the telephone gets unresponsive and no matter what you are doing, it won’t react not even to the charger. But, there’s one method you can do that can bring the phone back into life:
Press and hold down the Volume and Power switches together for 7 seconds. Assuming that the firmware crashed and there is enough battery to power everything up, your device should reboot normally and if it does, it may also bill. If, however, the telephone is still not charging and will not power up, the battery may have been emptied. In which case, try to plug the phone in and do then press and hold the Volume Down and power keys again for 7 seconds to see whether the phone boots up.
After doing this and the phone remains powered off and won’t charge, then you can do nothing about it anymore. You need to bring it back to the shop and get it replaced. In case you have multiple accounts setup, you will need to repeat these steps for each account.
Switch off the device.
Press and hold the Volume Up key and the Home key, then press and hold the Power key.
- As soon as the Android logo exhibits, release all keys (‘Installing system update’ will show for about 30 — 60 minutes prior to showing the Android program retrieval menu choices ).
- Press down the Volume key a few times to highlight”wipe data / factory reset.
Press Power button to pick.
- Press Power button to pick and begin the master reset.
- When the master reset is finished,”reboot system currently” is emphasized.
Press the Power key to restart your device.
Good luck with your new apparatus.