I can’t stress enough how important charging is to maintain the telephone going when the battery drains out. Your new Samsung Galaxy S8 is a powerful smartphone but without power, it’s nothing. We’ve started getting messages from our readers who bought this new apparatus but are already plagued with a not charging issue.

It’s really very alarming if the telephone refuses to control because it is a sign of a significant hardware problem that includes the battery. But, we just cannot make hasty generalization because we have seen instances wherein a telephone refused to charge after undergoing app- and firmware-related troubles. We will need to troubleshoot to, at least, have an idea what the issue with the phone actually is.

In this informative article, I’ll help you through in troubleshooting your new Galaxy S8 that won’t charge. As most of us know, there are two ways to control the phone; wired and wireless charging. So, keep reading to find out how to troubleshoot your phone.

However, before anything else, if you’re currently experiencing distinct issues with your cellphone, then I suggest you visit our Samsung Galaxy S8 Tracking page for we have already begun providing support to our subscribers who have this gadget. We realize your phone is still new and it should work perfectly without a hitch but not even Samsung can guarantee that there won’t be any problems. What we do here is provide help to our readers the best we can so if we have not published articles about your issue, don’t hesitate to contact us by filling up our Android problems questionnaire.

Troubleshooting Samsung Galaxy S8 that is not charging

As the owner, you should take some time to troubleshoot your telephone to understand whether the issue is just a minor glitch in the system or hardware or if it really needs to be replaced. Don’t worry, we do not suggest things that may mess up your phone even more and contemplating the fact that you may have only gotten the apparatus, time is of the essence because usually stores only provide a 7-day replacement interval for defective phones. So, here is what you need to do…

Step 1: Make sure you’re using the first charger and USB cable

Your Galaxy S8’s charger comes with a flexible rapid charging capability and is designed especially for the model. It is very important that you charge your phone with its initial charger and data cable. At least, it immediately rules out the possibility that the problem is due to a charger problem, even though we also must check the charger for a number of difficulties. Don’t worry, however, you only have to do physical check.

Try to appear in the vent of this charger to determine if there is some kind of debris, lint or rust that hinders proper contact of the connectors. If there’s not one, then check the cable. You need to physically check both endings for items which also block the connectors. If you can not locate any and if the phone still has sufficient battery left, try to link your telephone to a computer to discover whether the computer detects it because if so, the cable is nice and whether the phone is charging, then it’s a charger issue. In this case, the only thing that needs to be replaced is the charger and not the phone.

If the telephone is not detected by the phone rather than charging when attached to it, then move on to another step.

Measure 2: Rule out the possibility that the problem is caused by a glitch or system crash

This measure is very important particularly if the phone already has a black screen and will not respond when the power key is struck. When the system crashes, the telephone becomes unresponsive and regardless of what you do, it will not respond not even to the charger. However, there’s 1 way you can do this will bring the phone back into life:
Press and hold down the Volume and Power switches together for 7 minutes. Assuming the firmware crashed and there’s sufficient battery to power up everything, your device should reboot normally and if it will, it might also bill. If, however, the phone is still not charging and will not power up, the battery may have been emptied. In which case, try to plug the phone in and do then press and hold the Volume Down and power keys for 7 seconds to find out whether the phone boots up.

After doing this and the phone remains powered off and won’t charge, then you certainly can do nothing about it anymore. You need to bring it back to the store and get it replaced. In the event the phone is still powered on, then keep on tracking.

Step 3: Boot in safe mode and attempt charging

You only have to do this step if the phone is still powered on and is able to reboot in safe mode. What this measure does is rule out the possibility that the cause of the issue is just one or some of those third-party apps you installed. When in secure mode, all installed apps will be temporarily disabled, therefore if the not charging difficulty is caused by them, the device should charge correctly while in safe mode.

This is how you start your phone up in diagnostic state:

Switch the device off.

Press and hold the Power key beyond the model name display.

Immediately after releasing the Power key, press and hold down the Volume key.

Continue to hold the Volume down key until the device finishes restarting.

Release the Volume down key when you visit Safe Mode.

Assuming the Galaxy S8 fees while in this mode, then it’s confirmed that the issue results from one or a number of those third-party apps.

It is only a few days since you started using the telephone, you might not have accumulated that much data, so I advise you to backup your important files and data and then reset your phone.

In the Home screen, swipe up on an empty spot to start the Apps tray.

Tap Settings > Cloud and accounts.

Harness Backup and restore.

Tap the rear button to the Settings menu and tap General Management > Reset > Factory info reset.

Tap Reset device.

If you have screen lock turned on, then enter your credentials.
Tap Continue.

Harness Delete all.

If, however, the phone isn’t charging in this mode, then proceed to another step.

Step 3: Power your device and charge

Let us assume the phone still has enough battery to power up its parts but will not charge, the next thing you need to do is turn it off and see if it charges that manner because if so, you really have to reset it to fix the issue.
However, when the charging icon does not show on the screen and the LED indicator isn’t light up, then it’s not charging even if it’s turned off. At this point, it’s verified that the phone is suffering from a hardware problem and also for a brand new phone, there’s no point in continuing your troubleshooting because it should not be doing this in the first location.

Send or deliver the phone back to the shop and request a replacement. If you are still within the grace period, you may receive a brand new device as replacement.

Measure 4: Change your phone before returning if possible
This is supposed to be done in the event the phone has sufficient power to do the reset. It’s a necessary procedure to secure your privacy. Thus, backup your file and data, disable anti-theft attribute and go together with the reset.
This is how you disable anti-theft…

  • In the Home screen, swipe an empty spot to start the Apps tray.
  • Harness Settings.
  • Tap accounts and Cloud.
  • Harness Accounts.
  • Tap Google.
  • Tap in your Google ID email address when multiple accounts are setup. If you’ve got multiple accounts setup, you will have to repeat these steps for each account.
  • Tap 3 dot icon.
  • Harness Remove account.
  • Tap REMOVE ACCOUNT.
  • And this is how you reset your phone…
    Turn off the device.

Press and hold the Volume Up key and the Home key, then press and hold the Power key.

  • As soon as the Android logo displays, release all keys (‘Installing system upgrade’ will show for approximately 30 — 60 seconds before showing the Android system recovery menu choices ).
  • Press down the Volume key a few times to highlight”wipe info / factory reset.
    Press Power button to pick.
  • Press the Volume down key until’Yes — delete all user information’ is emphasized.
    Press Power button to select and begin the master reset.
  • Once the master reset is finished,”Reboot system now” is emphasized.

Fantastic luck with your new apparatus.