I cannot stress enough how important charging is to keep the telephone going when the battery drains out. Your new Samsung Galaxy S8 is a powerful smartphone but with no electricity, it’s nothing. We have started getting messages from our readers who purchased this brand new apparatus but are already plagued with a not charging difficulty.
It is actually quite alarming if the telephone refuses to charge because it is a sign of a serious hardware problem that includes the battery. However, we just cannot make hasty generalization because we have seen cases wherein a telephone refused to control after undergoing app- and – firmware-related issues.
In this post, I’ll walk you through in troubleshooting your new Galaxy S8 that won’t charge. As we all know, there are two ways to control the telephone; wired and wireless charging. I’ll, however, guide you on how to troubleshoot the wired charging difficulty since not every owner has a wireless charger, besides if the wireless charging fails, there is nothing you can do about it except send the phone to be checked by a tech. So, read on to learn how to troubleshoot your phone.
However, before anything else, if you are currently experiencing distinct problems with your cellphone, then it is wise to visit our Samsung Galaxy S8 troubleshooting page for we’ve already begun providing support to our subscribers who have this device. We understand your phone is still new and it must work flawlessly without a hitch but not Samsung can guarantee there won’t be any problems. What we do here is provide help to our readers the very best we can so if we haven’t published articles about your concern, don’t hesitate to contact us by filling our Android problems questionnaire.
Troubleshooting Samsung Galaxy S8 that is not charging
As the owner, you should take some time to troubleshoot your telephone to know if the problem is merely a minor glitch in the hardware or system or if it really needs to be replaced. Do not worry, we don’t suggest things that may mess up your phone even more and considering the fact that you may have only gotten the apparatus, time is of the essence because generally stores only give a 7-day replacement period for defective phones. So, here is what you need to do…
Step 1: Be sure you are using the first charger and USB cable
Your Galaxy S8’s charger has an adaptive rapid charging capability and is designed specifically for the model. It is imperative that you charge your cellphone using its original charger and data cable. At leastit immediately rules out the possibility that the issue is a result of a charger problem, although we also must inspect the charger for some difficulties. Don’t worry, however, you only need to do physical check.
Try to appear into the port of this charger to see if there’s some kind of debris, lint or even corrosion that hinders proper contact of these connectors. You need to physically check both ends for things that also block the connectors. If you can not locate any and when the telephone still has sufficient battery left, try to link your telephone to a computer to discover if the computer detects it because if so, the cable is nice and if the phone is charging, then it is a charger problem. In cases like this, the one thing that must be replaced is the charger and not the phone.
If the telephone is not detected from the phone rather than charging when attached to it, then proceed to the next step.
Measure 2: Rule out the possibility that the problem is Brought on by a glitch or system crash
This step is quite important especially if the phone already has a black screen and will not respond when the power key is hit. When the system crashes, the phone becomes unresponsive and regardless of what you do, it won’t respond not to the charger. But, there’s 1 method you can do that will bring the phone back to life:
Press and hold down the Volume and Power switches together for 7 minutes. Assuming that the firmware crashed and there’s sufficient battery to power up everything, your device should reboot normally and if it will, it may also charge. If, however, the telephone is still not charging and won’t power up, the battery might have been drained. In which case, try to plug the phone and do press and hold the Volume Down and power keys for 7 minutes to see whether the phone boots up.
After doing this and the telephone is still powered off and won’t charge, you then can do nothing about it anymore. You have to bring it back to the shop and have it replaced. In the event the phone is still powered on, then keep on troubleshooting.
Step 3: Boot in safe mode and try charging
You only have to do that step if the phone is still powered on and can reboot in safe mode. What this step does is rule out the possibility that the cause of the issue is one or some of the third-party programs you set up. When in safe mode, all installed programs will be temporarily disabled, so if the not charging difficulty is caused by them, the apparatus should charge correctly while in safe mode.
Switch the device off.
Immediately after releasing the Power key, press and hold down the Volume key.
Proceed to maintain the Volume down key until the device finishes restarting.
Safe mode will show in the bottom left corner of the display.
Publish down the Volume key when you visit Safe Mode.
Assuming that the Galaxy S8 charges while in this manner, then it is confirmed that the problem results from one or some of the third-party apps. Find the culprit and uninstall it but I know it’s easier said than done.
It’s only a couple of days since you began using the phone, you may not have accumulated that much data, so I suggest you backup your important files and data and reset your phone.
From the Home screen, swipe up on an empty place to open the Apps tray.
Tap Settings > Cloud and accounts.
Harness Backup and restore.
If desirable, tap Restore to move the slider to ON or OFF.
Harness the back button into the Settings menu and tap General Management > Reset > Factory info reset.
Tap Reset device.
If you have screen lock turned on, input your credentials.
Tap Delete all.
If, however, the phone isn’t charging in this mode, then proceed to another step.
Measure 3: Power your device and charge
Let us assume the phone still has sufficient battery to power up its parts but won’t charge, the next thing you have to do is turn it off and see if it charges that manner because if this is the case, you really have to reset it to repair the issue.
But if the charging icon doesn’t show on the screen and the LED indicator is not light up, then it’s not charging even if it’s turned off. Now, it’s confirmed the phone is suffering from a hardware problem and also to get a brand-new phone, there is no point in continuing your troubleshooting because it shouldn’t be doing so in the first location.
Send or deliver the phone back to the shop and request a replacement. If you’re still within the grace period, you might get a brand new device as replacement.
Measure 4: Reset your telephone before returning if possible
This is supposed to be done if the phone still has enough power to perform the reset. It’s a necessary procedure to secure your privacy. So, backup your document and data, disable anti-theft attribute and go together with the reset.
This is the way you disable anti…
- In the Home screen, swipe up on an empty place to start the Apps tray.
- Tap Settings.
- Harness Cloud and accounts.
- Harness Accounts.
- Tap Google.
- Tap on your Google ID email address if multiple accounts are setup. In case you’ve got multiple accounts setup, you’ll have to repeat these steps for every account.
- Harness 3 dot icon.
- Harness Remove account.
- Tap REMOVE ACCOUNT.
- And this is how you reset your phone…
Switch off the device.
Press and hold the Volume Up key and the Home key, then press and hold the Power key.
- As soon as the Android logo exhibits, release all keys (‘Installing system update’ will show for approximately 30 — 60 minutes prior to showing the Android program recovery menu choices ).
- Press the Volume down key a few times to highlight”wipe data / factory reset.
Press Power button to pick.
- Press the Volume down key until’Yes — delete all user data’ is highlighted.
Press Power button to pick and begin the master reset.
- Once the master reset is complete,”Reboot system now” is emphasized.
Press the Power key to restart the device.
Fantastic luck with your new apparatus.