I can’t stress enough how significant charging is to keep the telephone going when the battery drains out. Your new Samsung Galaxy S8 is a powerful smartphone but without power, it’s nothing. We have started getting messages from our subscribers who bought this new apparatus but are already plagued with a not charging issue.
It is actually quite alarming if the phone won’t control because it’s a sign of a significant hardware problem that includes the battery. But, we just cannot make hasty generalization because we’ve seen instances wherein a telephone refused to charge after experiencing app- and – firmware-related troubles.
In this post, I will help you through in troubleshooting your new Galaxy S8 that won’t charge. As most of us know, there are two ways to charge the telephone; wired and wireless charging. So, read on to learn how to troubleshoot your phone.
But before anything else, if you’re experiencing distinct problems with your cellphone, then I suggest you see our Samsung Galaxy S8 troubleshooting page for we’ve already started providing support to our subscribers who own this gadget. We understand that your phone is still new and it must work flawlessly without a hitch but maybe not Samsung can guarantee there won’t be any issues. What we do here is provide help to our subscribers the best we can so if we have not published posts about your issue, don’t hesitate to contact us by filling up our Android problems questionnaire.
Troubleshooting Samsung Galaxy S8 that is not charging
As the owner, you should take a while to troubleshoot your phone to know if the issue is just a minor glitch in the system or hardware or if it actually needs to be replaced. Don’t worry, we don’t suggest things that can mess up your phone even more and considering the fact that you may have only gotten the apparatus, time is of the essence because usually stores only provide a 7-day replacement period for defective phones. So, here’s what you need to do…
Step 1: Be sure you’re using the original charger and USB cable
Your Galaxy S8’s charger has a flexible fast charging capability and is designed specifically for the model. It is imperative that you charge your cellphone with its original charger and data cable. At leastit immediately rules out the possibility that the issue is a result of a charger difficulty, although we also need to inspect the charger for some issues. Don’t worry though, you only have to perform physical check.
Try to look in the port of the charger to see if there is some kind of debris, lint or rust that hinders appropriate contact of these connectors. You have to physically check both ends for items that also block the connectors. If you can not find any and if the telephone still has sufficient battery left, then try to connect your telephone to a pc to find out if the computer finds it since if so, the cable is fine and if the phone is charging, then it is a charger problem. In cases like this, the only thing that needs to be replaced is the charger and not the phone.
If the phone isn’t detected by the telephone and not charging when connected to it, then proceed to the next step.
Measure 2: Rule out the possibility that the problem is Brought on by a glitch or system crash
This step is very important particularly if the telephone already has a black screen and will not respond when the power key is hit. When the system crashes, the telephone gets unresponsive and regardless of what you are doing, it will not respond not even to the charger. However, there is 1 method you can do that can bring the phone back to life:
Press and hold the Volume Down and Power switches together for 7 seconds. Assuming the firmware crashed and there is enough battery to power up everything, your device should reboot normally and if it does, it may also charge. If, however, the phone is still not charging and will not power up, the battery might have been drained. In which case, try to plug the phone in and do then press and hold the Volume Down and electricity keys for 7 minutes to see whether the phone boots up.
After doing this and the telephone is still powered off and will not charge, then you can do nothing about it anymore. You need to bring it back to the store and have it replaced. If the telephone is still powered on, then keep on tracking.
Measure 3: Twist in safe mode and attempt charging
You only need to perform that step if the telephone is still powered on and can reboot into safe mode. This measure does is rule out the possibility that the reason for the problem is one or a number of those third-party programs you installed. When in secure mode, all of installed apps are temporarily disabled, so if the not charging issue is due to them, the device should charge properly while in safe mode.
Switch the device off.
Immediately after releasing the Power key, press and hold down the Volume key.
Proceed to hold down the Volume key until the device finishes restarting.
Publish down the Volume key when you visit Safe Mode.
Assuming the Galaxy S8 fees while in this manner, then it’s confirmed that the problem results from one or a number of the third-party apps. Find the offender and uninstall it but I know it’s easier said than done.
It is only a few days since you started using the phone, you may not have gathered that much information, so I suggest you backup your important files and information and reset your mobile phone.
From the Home screen, swipe up on an empty place to open the Apps tray.
Harness Settings > Cloud and accounts.
Tap Backup and restore.
If wanted, tap up my data to move the slider to ON or OFF.
If desired, tap Restore to move the slider to ON or OFF.
Tap the back button into the Settings menu and tap General Management > Reset > Factory info reset.
Tap Reset device.
When you have display lock turned on, enter your credentials.
Tap Delete all.
If, however, the phone isn’t charging even in this mode, then proceed to another step.
Step 3: Power down your apparatus and charge
Let’s assume the phone still has enough battery to power its parts but will not charge, the next thing you need to do is turn it off and see if it charges that manner because if this is the case, you truly have to reset it to fix the problem.
However, when the charging icon doesn’t show on the screen and the LED indicator isn’t light up, then it’s not charging even if it’s turned off. Now, it’s confirmed the phone is suffering from a hardware problem and to get a brand-new phone, there is no point in continuing your Tracking since it shouldn’t be doing so in the first place.
Send or bring the phone back to the shop and ask a replacement. If you’re still within the grace period, you might get a brand new unit as replacement.
Step 4: Change your phone before returning it if possible
This should be done in the event the phone has enough power to perform the reset. It is a necessary procedure to protect your privacy. So, backup your file and information, disable anti-theft attribute and proceed with the reset.
This is how you disable anti-theft…
- From the Home screen, swipe up on an empty spot to start the Apps tray.
- Harness Settings.
- Harness Cloud and accounts.
- Tap Accounts.
- Harness Google.
- Tap in your Google ID email address when multiple accounts are setup. In case you have several accounts setup, you will need to repeat these steps for every account.
- Harness 3 scatter icon.
- Harness Remove account.
- Harness REMOVE ACCOUNT.
- And this is how you reset your telephone…
Switch off the device.
Press and hold the Volume Up key and the Home key, then press and hold the Power key.
- When the Android logo displays, release all keys (‘Installing system upgrade’ will show for about 30 — 60 minutes prior to showing the Android system recovery menu choices ).
- Press down the Volume key several times to emphasize”wipe data / factory reset.
Press Power button to pick.
- Press Power button to select and begin the master reset.
- Once the master reset is complete,”reboot system currently” is emphasized.
Fantastic luck with your new apparatus.